Para qué te prepara:
As a result of completing the different units of the present module, the user will be able to manage feedback in a professional environment and take it as an advantage to self improvement. This training will provide the student with useful tools and techniques for business communication.
A quién va dirigido:
Managers, businessmen, business advisors and department chairs
Titulación:
Certificate issued by EUROINNOVA BUSINESS SCHOOL and approved by the Escuela Superior de Cualificaciones Profesionales
Objetivos:
- Access the importance of feedback, and develop positive attitudes to giving and receiving feedback - Identify the steps and key elements in the process of managing criticism and recognition - Identify the most useful tools and techniques at each step and in each situation - Access how the feedback has been delivered
Salidas Laborales:
Managers, businessmen, business advisors, coachers and department chairs
Resumen:
Managing criticism is quite an important part of Excellency. You can get competitive and improve your relationships though taking feedback for your own benefit. This course will provide the key to definitely highlight and lead you to success.
Metodología:
Este curso es en Inglés, tanto la información teórica como las evaluaciones. Entre el material entregado en este curso se adjunta un documento llamado Guía del Alumno dónde aparece un horario de tutorías telefónicas y una dirección de e-mail dónde podrá enviar sus consultas, dudas y ejercicios. La metodología a seguir es ir avanzando a lo largo del itinerario de aprendizaje online, que cuenta con una serie de temas y ejercicios. Para su evaluación, el alumno/a deberá completar todos los ejercicios propuestos en el curso. La titulación será remitida al alumno/a por correo una vez se haya comprobado que ha completado el itinerario de aprendizaje satisfactoriamente.
Temario:
- UNIT 1. PRESENTATION
- Title Screen
- Presentation
- Approach
- UNIT 2. PREPARING FEEDBACK
- Introduction
- Preparing feedback
- Preparing feedback. Planning
- Identify style of feedback
- Identify style when giving feedback
- Steps in the process of giving feedback
- UNIT 3. MANAGING FEEDBACK
- Introduction
- Calling a meeting
- Describe
- Listen
- Proposing alternatives, agreeing and thanking
- New challenges
- UNIT 4. REQUESTING AND RECEIVING FEEDBACK
- Introduction
- To support punitive
- Response to receiving feedback
- Response to other feedback
- According to the purpose
- Possible responses
- Guidelines for receiving feedback
- Request feedback
- Reconsider the request for feedback
- New challenges
- UNIT 5. BENEFITS OF FEEDBACK
- Introduction
- Effects
- Degree of benefit
- UNIT 6. FINAL PROJECT