1. Supply chain, warehouse and transport mode terminology
  2. Writing status updates on customer portals
  3. Pronunciation of technical terminology, acronyms and industry codes

  1. Understanding calls about availability and incidents
  2. Common expressions in dealing with clients and suppliers
  3. Simulated professional phone contact

  1. Incoterms 2020 and associated commercial documentation
  2. Digital transport documentation: e-cmr, b/l and awb
  3. International transit and customs procedures

  1. Writing emails about transport operations
  2. Understanding voice messages and audio notes in daily coordination
  3. Writing short reports and internal operating instructions

  1. Communicating delays, route changes and delivery confirmations
  2. Common structures in telephone customer service
  3. Distinguishing formal and informal register in writing

  1. Handling customer claims and complaints
  2. Simulated fluent claims resolution
  3. Written documentation for unforeseen events

  1. Understanding incident and accident reports
  2. Communicating about breakdowns and requesting assistance
  3. Safety standards, dangerous goods and risk prevention

  1. Interaction and negotiation strategies with clients/suppliers
  2. Service conditions: prices, discounts, surcharges and payment
  3. Written negotiation: reply and counteroffer

  1. Socio-professional elements and non-verbal communication across cultural contexts
  2. Presenting sustainable transport services
  3. Drafting commercial and sustainability reports