1. Professional courtesy and building trust during property viewings
  2. Active listening in the agent-client relationship
  3. Complaint handling and service recovery
  4. Writing a follow-up after a complaint
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Roles in a modern agency: from information gatekeeper to strategic advisor
  2. PropTech and AI-assisted workflows
  3. Describing market activity and listing status
  4. Talking about your own role and daily activities
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Property types and structural features
  2. Describing layout and condition
  3. Interior and exterior vocabulary
  4. Presenting a property during a virtual tour
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Energy performance certificates and ratings
  2. Green building vocabulary and retrofit works
  3. Explaining sustainability features to a client
  4. Listening to a sustainability regulation briefing
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Writing property listings
  2. Digital marketing and social media promotion
  3. Writing a video or virtual tour script
  4. Presenting a property on video or social media
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Negotiation strategies in today's market
  2. Persuasive language and framing offers
  3. Negotiation vocabulary and phrasal verbs
  4. Simulating a price negotiation
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Formal and informal emails in real estate
  2. Responding to client enquiries by email
  3. Reading and summarising client correspondence
  4. Listening to a voicemail and drafting a reply
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Essential vocabulary in property contracts
  2. Structure of a property contract
  3. Interpreting and explaining clauses to a client
  4. Writing a summary of the contract terms
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more

  1. Cross-border transactions and international buyers
  2. E-signatures and digital closing procedures
  3. Writing a digital transaction summary for an international client
  4. Listening to an international client's requirements
  5. Remember
  6. Study cards
  7. Self-assessment
  8. I want to know more